The North Texas NAPA Auto Care Group

Finding a competent auto technician need not be a matter of chance. NAPA uses ASE Certified Technicians which eliminates much of the guesswork thanks to this national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE). ASE tests and certifies automotive professionals in all major technical areas of repair and service. With more than 300,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified technicians and parts specialists can be found at every type of repair facility, from dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.

ASE certifies the technical competence of individual technicians. Before taking ASE certification tests, many technicians attend training classes or study on their own in order to brush up on their knowledge. By passing difficult, national tests, ASE certified technicians prove their technical competence to themselves, to their employers, and to their customers. What’s more, because the ASE program is primarily voluntary, ASE certification becomes a self-selecting credential that weeds out the incompetent. And while ASE does not certify repair shops or police individual business practices, it stands to reason that those shop owners and managers who support their service employees’ efforts to become technically certified will be as concerned about the other aspects of their business as well.